MoneyPay Fails to Load Twice! App Verification Bug?

I made two MoneyPay balance loads through the Migros cashier, and in both cases, my balance wasn't loaded, it doesn't show up on the app. The first time, you said there was a new identity verification, but this process couldn't be completed through the app because your developers couldn't properly develop it; whenever the verification screen was accessed, the app would constantly crash and redirect to the homepage. As a result, an extra week's interest was added to the amount I had to pay. The account verification process came with the update to your app yesterday. Today, I completed the newly added identity verification process, and again, during the day, I loaded my MoneyPay account from the Migros cashier. I faced the same problem again. My balance still didn't arrive, and it's not showing in my account. If you don't intend to take the necessary actions, I will apply to the relevant institutions through legal channels. I demand that the mistakes be corrected and compensated for. Despite sending an email regarding the issue, I still haven't received any response. It's been two weeks since the incident. Aren't you ashamed to make people suffer because of your mistakes? My bills are attached.