MoneyPay Took My Money and Suspended My Account Without Explanation

The MoneyPay app took ₺10,000 from me and closed my account! I can’t access my money or get in touch with anyone for help! On Saturday, November 30, 2024, I transferred ₺10,000 to my Money Club account to take advantage of a Money campaign, which offered ₺1,000 back after spending ₺10,000. However, as soon as I transferred the money, my account was flagged as suspicious and suspended. I was planning to use the funds for immediate purchases, but the suspension left me stuck at the checkout. When I called customer service, Ms. Y****** was extremely rude and unhelpful, despite my repeated explanations that the situation was urgent as I was at the cashier waiting to pay. Her response was, "I can’t do anything on the weekend; you’ll have to wait," spoken in a dismissive tone. Even after I told her my ₺10,000 was blocked, she insisted I wait without offering any assistance or escalation. MoneyPay essentially took my money, blocked my account, and left me without any support or explanation! Attempts to resolve this have been met with disrespect and silence. As of now, my ₺10,000 is still frozen in the account, and the issue remains unresolved. If my account is not reopened immediately, I will take legal action. I will no longer use MoneyPay, Migros, or any of the brand’s affiliated stores. This situation has been humiliating, and if MoneyPay continues to employ rude and unprofessional staff like Ms. Y******, they will lose even more customers. I’ve warned everyone around me not to use MoneyPay. My experience was terrible, and I hope others don’t go through the same!