On November 15, 2025, at around 21:05, while trying to deposit ₺5,000 into a DenizBank ATM using my Enpara card (last four digits: 6726), the ATM displayed an error message, repeated the same error after a short wait, returned my card, but did not return my money. I immediately contacted Enpara customer service, reported the issue, and an objection record was created, yet no solution was offered and I was only told to wait an estimated 20 days. I am experiencing financial hardship during this period and request that my money be refunded as soon as possible and that the process be expedited with clear information provided to me.
Since Enpara does not charge fees due to interbank agreements, I deposited ₺7,000 into my account at a DenizBank ATM on April 14, 2025, around 18:30. However, only ₺2,000 appears in my account, and there’s no record of the ATM deposit in my transaction history. It turns out that Enpara’s banking sys...
I attempted to deposit money into my Enpara account using the Denizbank ATM located on Güvenlik Street, Çankaya, Ankara. At around 21:15 on 11/10/2024, the ATM malfunctioned after I deposited approximately ₺6,975.00, returning my card but not the cash. As I have previously mentioned to Enpara, this ...
On 4.12.2025 at 18:27, a transaction of ₺50,000 was made from my Enpara credit card without my knowledge and without any password or card information being obtained from me. When I contacted Enpara customer service, I was told that the money is currently in provision, that it appears at “grobiztom”,...
On September 5, 2025, in Yenimahalle Neighborhood, Atakum District of Samsun, I attempted to deposit ₺35,800 into my Enpara account using a QR code at the only QNB Finansbank ATM in the area. The ATM accepted all the money, but then malfunctioned without providing any receipt or documentation and sw...
While trying to deposit money into my Enpara account via Denizbank ATM number G2769 located in Novaland Shopping Mall in Konya, the machine seized my money twice. The first incident occurred on January 5, 2025, when the ATM accepted my deposit but showed ₺1000 less than what I had actually inserted....
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