I’ve been driving an MG4 Luxury for a year now, and I was told at the time of purchase that the iSmart app would be activated within a month. It’s been over a year, and the app is still unusable. In May, I booked an appointment through their website to have the T-Box device installed, which is required for iSmart to work. I got a message saying I’d receive a call—no one ever called.
When I went to the service center myself, they told me they had only one device in stock and it would be installed on someone else’s car. I insisted it should be installed in mine since I had the appointment. They made me wait seven hours and then claimed the device was installed—but told me the SIM card was missing and would be added “later.”
They also said my software was updated to the latest version, but the interface is still in English and nothing has changed. To make matters worse, I saw another customer post on Facebook the same day, saying his iSmart was fully working. When I asked the service team, they said his installation was just a test. I don’t believe them anymore.
Frankly, I don’t even know if they installed the T-Box at all—there’s no way to verify it since it’s not visible. MG’s promises have turned out to be empty words. Their service is careless, overpriced, and unprofessional. I’m extremely disappointed and feel misled.
Only one person deserves credit: Mr. Ü**, from the sales department. He’s incredibly professional and the reason I recommended MG to my wife and a friend. My issue isn’t with him—it’s with the company’s follow-through and after-sales service. MG needs to fix this immediately and start honoring its commitments.
I purchased my MG4 Luxury in 2024, and at the time of purchase, I was told that the iSmart remote connection feature would be available within the same year. However, it is now 2025, and the promised functionality is still missing. When I asked MG service centers about the iSmart update, no one had...
I purchased an MG4 Luxury expecting a modern, high-tech experience, but I’m already frustrated. The iSmart connection is still unavailable, making it impossible to use key features that were supposed to come with the vehicle. On top of that, the menu is only available in English, despite the expecta...
From MG’s official website to the user manual and even the sales consultants at dealerships, I was assured that my vehicle has a lane-keeping system. However, despite it being displayed on the screen, it does not function in the car. I purchased this vehicle expecting a working lane-keeping assist,...
Comments