I know my Mexc username and password, and I still receive SMS codes to my phone. However, I can’t log in because the Google Authenticator code is tied to my old phone, which I no longer have access to. I submitted a support request asking to remove the Authenticator link, and that’s when the real nightmare began.
They asked me to prepare a handwritten letter with a photo, so I spent over an hour putting that together. Then they demanded photos of both sides of my ID, plus the exact city and country I was logging in from, and even which cryptocurrencies I had bought and in what quantity. Seriously? If I didn’t own this account, how would I even be able to request access?
You've already received a selfie with my ID and handwritten letter—why all these extra, invasive steps? This feels excessive and unnecessary. It’s like they want to make the recovery process so painful that users give up.
I’m extremely disappointed with MEXC’s support. After resetting my phone without backing it up, I lost access to my Google Authenticator codes. As a result, I was locked out of all my crypto exchange accounts. Every other platform I contacted—without exception—responded promptly, verified my identit...
I’m writing to urgently request help regarding my MEXC account, which was registered using my Gmail address. I had already completed advanced KYC verification for that account, yet now I’m completely locked out. When I try to log in, the system says the account no longer exists, which makes absolute...
I’ve been locked out of my MEXC Exchange account because I lost access to my registered email. I have 6–7 altcoins in that account, purchased about 3–4 years ago. Despite providing my phone number (which is still active), I’m not allowed to log in or recover my account. Support keeps asking me for ...
I’m completely locked out of my MEXC crypto-exchange account because the platform refuses to accept my new phone number and the entire recovery flow is buried in confusing, English-only menus. After I updated my mobile line, the SMS verification codes obviously began arriving at the old number, so e...
I have been unable to access my Mexc account for the past week. Both my email address and phone number are correctly registered, and I continue to receive the codes from those channels without any problem. However, the Authenticator code is always rejected, preventing me from logging in. I contacte...