I’m completely locked out of my MEXC crypto-exchange account because the platform refuses to accept my new phone number and the entire recovery flow is buried in confusing, English-only menus. After I updated my mobile line, the SMS verification codes obviously began arriving at the old number, so every login attempt now fails. There is no clear option to update my number without first signing in—an impossible loop that leaves my funds and open orders out of reach.
I’ve contacted customer service repeatedly, explaining the situation step-by-step, but each session ends with a copy-and-paste reply that never addresses the core issue. Meanwhile, the app’s interface offers no Turkish guidance and buries crucial security settings under layers of jargon. I shouldn’t need a crash course in English tech terminology just to recover my own account.
MEXC, I need immediate manual assistance: verify my identity, update my phone number, and restore my login privileges. Your platform must also add a straightforward, multilingual path for users to change contact details without losing access. Until you fix this, you’re trapping loyal traders behind broken security procedures instead of protecting them. Please resolve my case at once and prevent others from facing the same ordeal.
I opened a MEXC account, deposited funds, and used it without any issues. However, after updating my phone, I tried to log in and received a message saying, “No such account exists.” Now, I am completely locked out! To make things worse, I have forgotten my email and password, making recovery even ...
I’m completely locked out of my MEXC exchange account, and the platform’s recovery flow is broken. I forgot my password, so I tried the standard “Forgot Password” link. First it asks for a security verification code, then promises to send a reset link to my registered e-mail—[email protected]*—but noth...
I am unable to log into my MEXC account because SMS verification codes are not being sent to my phone. My email is correct, and the system recognizes it, but I am completely locked out because I never receive the SMS code needed for verification. I have tried multiple times and waited, yet no code ...
I’m experiencing a serious language issue with the MEXC app on my Infinix X6731B Android phone since installing the latest update. When I first open the app, it launches in Turkish, but after about 5–6 minutes, all menus and notifications automatically switch back to English. Although the language s...
I attempted to transfer funds from my MEXC account to Binance TR, but after possibly entering the verification code incorrectly once or twice, I’ve been completely locked out of the withdrawal process. Now, every time I try, I keep getting a "code error" message, and the transaction simply won’t go ...
