I’ve been locked out of my MEXC Exchange account because I lost access to my registered email. I have 6–7 altcoins in that account, purchased about 3–4 years ago. Despite providing my phone number (which is still active), I’m not allowed to log in or recover my account.
Support keeps asking me for exact purchase dates and coin names as if that’s reasonable after several years. It feels like they’re doing everything possible not to help me regain access. This process is unnecessarily complicated and completely unhelpful.
Even Binance let me update my email and reopen my account with ease—why can’t MEXC do the same? I’m asking for a secure and fair way to recover my account and access my funds. MEXC, stop making this harder than it needs to be and help your users.
I’m completely locked out of my MEXC exchange account, and the platform’s recovery flow is broken. I forgot my password, so I tried the standard “Forgot Password” link. First it asks for a security verification code, then promises to send a reset link to my registered e-mail—[email protected]*—but noth...
I’m writing to urgently request help regarding my MEXC account, which was registered using my Gmail address. I had already completed advanced KYC verification for that account, yet now I’m completely locked out. When I try to log in, the system says the account no longer exists, which makes absolute...
I’m extremely disappointed with MEXC’s support. After resetting my phone without backing it up, I lost access to my Google Authenticator codes. As a result, I was locked out of all my crypto exchange accounts. Every other platform I contacted—without exception—responded promptly, verified my identit...
I’m completely locked out of my MEXC crypto-exchange account because the platform refuses to accept my new phone number and the entire recovery flow is buried in confusing, English-only menus. After I updated my mobile line, the SMS verification codes obviously began arriving at the old number, so e...
I can’t log into my MEXC account, and it seems like my account has completely disappeared. I have no idea what happened, and I can’t reach anyone for help. There’s a chance my account was hacked, and I need to see my account activity to confirm this. I’ve searched everywhere for support, but there’...