I’m extremely disappointed with MEXC’s support. After resetting my phone without backing it up, I lost access to my Google Authenticator codes. As a result, I was locked out of all my crypto exchange accounts. Every other platform I contacted—without exception—responded promptly, verified my identity, and restored access. But it’s been over two months, and MEXC has still done nothing.
Despite following every step they requested—submitting a detailed petition with my account creation date, last login time, open and liquidation positions, investment records, a verification video, and a photo of my ID—they still haven’t resolved the issue. I have open positions that I can’t manage, and I’m left to wonder if they’re just waiting for those trades to be liquidated before taking action.
This kind of delay is unacceptable, especially when funds and trades are at risk. I demand immediate assistance from a qualified representative to unlock my account and allow me to manage my investments before further damage is done.
I’m writing to urgently request help regarding my MEXC account, which was registered using my Gmail address. I had already completed advanced KYC verification for that account, yet now I’m completely locked out. When I try to log in, the system says the account no longer exists, which makes absolute...
I’m extremely disappointed with MEXC right now. My account was suddenly locked under the vague excuse of a "control mechanism," and since then, I haven’t been able to perform any actions—no trading, no withdrawals, nothing. What's worse is that I have no idea what’s happening with my funds. I’ve rec...
I had previously frozen my account on the MEXC crypto exchange, intending to reactivate it later. When I decided to reopen it, I was surprised by the lengthy and intrusive process required just to regain access to my own funds. I was asked to provide an excessive amount of personal information—every...
My MEXC account was recently hacked, and the attacker changed both the registered email address and phone number linked to the account. I immediately contacted MEXC support to report the breach and provided all required documentation to verify my identity. Despite doing everything on my end, I have ...
I submitted a withdrawal request of $2,100 from my MEXC exchange account to my crypto wallet, but it has been almost a month, and the transaction still hasn’t been completed. On top of that, my account has now been restricted. When I contacted customer support, they first told me to wait for a month...