On January 22, 2026, at 6:45 PM, I went to the McDonald’s Konaklı branch in Alanya, Antalya and ordered three combo meals. The orders were prepared for takeout and handed to me in sealed bags. When I arrived home, I realized that one of the meals was missing the crispy chicken item.
On the same day at 7:15 PM, I called customer service at 444 62 62 to report the issue and spoke with a representative named İ**. He gave me the branch’s landline number, but when I called it, I received a message saying the number was not in service. I then called 444 62 62 again. Although the call was answered, there was no response for a while—I only heard breathing sounds. Only after I said, “I can hear you,” did the representative respond.
During this call, I was given a mobile phone number, but when I tried calling it, I found that this number was also not in service. I called customer service again and explained the entire situation in detail. Despite this, I was told that no other contact number could be provided. Only after I specifically insisted was I informed that a complaint record could be created; otherwise, no record would have been opened.
Throughout the conversation, I unfortunately observed that the representative showed an unhelpful, unwilling, and indifferent attitude. While receiving a missing item is already a serious issue, being unable to reach the branch, being given incorrect and inactive phone numbers, not receiving proper responses during calls, and the lack of a solution-oriented approach have seriously damaged my trust in the McDonald’s brand.
The fact that I have experienced a similar issue at the same branch before raises concern that this is no longer an isolated incident but a recurring problem. For this reason, I request that McDonald’s first address the service quality and operational issues at the Konaklı branch, provide appropriate compensation for the missing product, and offer me a formal apology and a written response.
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