McDonald’s Double Charged Me for Undelivered Drive Thru Order

On 16.08.2025 at 01:07, I placed a drive-thru order at the McDonald’s branch on Antalya Gazi Boulevard and paid ₺780. However, since the POS machine’s screen turned off and no receipt was printed, the cashier stated that the payment had not gone through. Although I showed that the transaction appeared in my banking app, I was told the payment was not received and that the refund would reflect automatically. Meanwhile, I placed an additional order for my daughter and paid ₺820, for which I did receive the products. In the end, I did not receive the items from my first ₺780 order, only the ₺820 order, yet both amounts were deducted from my card. Despite repeatedly calling the restaurant and providing all necessary details, no refund or follow-up has been made. On 01.09.2025, I also contacted your customer service line (444 62 62), but I received no response from either customer service or the branch. This has caused me serious inconvenience. I have both the order receipt and the digital slip as proof. I urgently request a refund of the ₺780 payment for the undelivered order and ask to be informed about the resolution. I also kindly request that I be contacted directly regarding this matter.