On 16.08.2025 at 01:07, I placed a drive-thru order at the McDonald’s branch on Antalya Gazi Boulevard and paid ₺780. However, since the POS machine’s screen turned off and no receipt was printed, the cashier stated that the payment had not gone through. Although I showed that the transaction appeared in my banking app, I was told the payment was not received and that the refund would reflect automatically. Meanwhile, I placed an additional order for my daughter and paid ₺820, for which I did receive the products. In the end, I did not receive the items from my first ₺780 order, only the ₺820 order, yet both amounts were deducted from my card. Despite repeatedly calling the restaurant and providing all necessary details, no refund or follow-up has been made. On 01.09.2025, I also contacted your customer service line (444 62 62), but I received no response from either customer service or the branch. This has caused me serious inconvenience. I have both the order receipt and the digital slip as proof. I urgently request a refund of the ₺780 payment for the undelivered order and ask to be informed about the resolution. I also kindly request that I be contacted directly regarding this matter.
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On October 12, 2025, at around 10:30 p.m., I placed a drive-thru order for four Big Macs at the McDonald’s. When I received my order, the fries, colas, and crispy chicken were in the bag — but all four Big Macs were missing. We live in Pendik and had picked up the order on the way home, so we only n...
On October 13, 2025, at around 9:45 p.m., I placed an order from McDonald’s MarkAntalya branch in Antalya. However, my meal was completely cold, the staff was extremely inattentive, and the counters were in very poor hygienic condition. I especially had trouble communicating with the staff to collec...
On October 15, 2025, at 12:40 a.m., I placed an order through Trendyol from McDonald’s Polatlı branch. However, my order was never delivered. I waited...
On November 18, 2025, at 14:33, I placed an order from Popeyes through Yemeksepeti with order number #fgfv-c0z8. My order was not delivered for 1.5 hours. During this time, I tried to reach Yemeksepeti’s help center, but I could not get through for half an hour. When I tried calling the restaurant u...
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