On October 5, 2025, at 16:00, I placed an order at the counter of your McDonald’s branch (Receipt No: 0033, Order No: 2706), and it was delivered exactly 29 minutes later. Such a long waiting time is completely unacceptable for a fast-service restaurant. When I inquired about the delay, there was neither an apology nor any professional attitude displayed. The staff appeared unhappy, were far from being solution-oriented, and completely disregarded customer satisfaction. There was also no sense of responsibility or effort for compensation from the management. When I spoke with the restaurant manager, I encountered the same indifference. The problems at this branch are not isolated incidents. In previous home delivery orders, I have experienced missing items—such as sauces I paid for—at least 20 times. Each time, I have faced the same negligence and slowness. This situation has now become a pattern of systematic carelessness. This level of service is inconsistent with McDonald’s quality standards and seriously undermines customer trust. As a loyal McDonald’s customer for many years, and as someone whose family once operated the Tunalı and Köroğlu branches in Ankara, I have always maintained my respect for your brand. However, the current management’s attitude at this branch damages that respect. Therefore, I request that the service quality and operational processes of this branch be audited, that I be informed about the reasons for the delay, that the recurring issue of incomplete deliveries be addressed, and that an action plan focused on customer satisfaction be implemented regarding the staff and management involved. I expect a response and resolution worthy of the McDonald’s brand.
On October 15, 2025, at 12:40 a.m., I placed an order through Trendyol from McDonald’s Polatlı branch. However, my order was never delivered. I waited...
On October 13, 2025, at around 9:45 p.m., I placed an order from McDonald’s MarkAntalya branch in Antalya. However, my meal was completely cold, the staff was extremely inattentive, and the counters were in very poor hygienic condition. I especially had trouble communicating with the staff to collec...
On 16.08.2025 at 01:07, I placed a drive-thru order at the McDonald’s branch on Antalya Gazi Boulevard and paid ₺780. However, since the POS machine’s screen turned off and no receipt was printed, the cashier stated that the payment had not gone through. Although I showed that the transaction appear...
On October 12, 2025, at around 10:30 p.m., I placed a drive-thru order for four Big Macs at the McDonald’s. When I received my order, the fries, colas, and crispy chicken were in the bag — but all four Big Macs were missing. We live in Pendik and had picked up the order on the way home, so we only n...
At 1:40 AM, I placed an order from McDonald's via Trendyol, and it arrived incomplete! What kind of irresponsibility is this? A significant portion of my order never came, and I wasn’t informed about it at all. I’m placing an order in the middle of the night, paying the full amount, yet you send me ...
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