On April 1, 2022, I purchased a new Mazda CX-5 Kuro Edition from the Mazda Scarboro dealership. Initially, the car met my expectations and was well-maintained. However, just a few days later, a strange humming noise started coming from the left headlight. When I reported the issue to the service team, they acknowledged it as a factory-related problem and assured me the headlight would be replaced for free.
Despite this promise, they informed me I would have to wait at least a month for the replacement. After sharing this experience online, the issue was miraculously resolved within a week, and I was asked to remove my review, which I did in good faith. However, during a later service visit for a simple oil change, I noticed additional charges on my invoice for brake pad and disc inspections I neither requested nor needed. I had already replaced those parts elsewhere with a guarantee.
When I confronted the service team about this unethical billing, they refused to refund the extra charges, claiming it was already processed. This behavior is unacceptable and unprofessional. Mazda Scarboro’s technical service has repeatedly let me down with their irresponsibility and lack of transparency. I will escalate this matter to Consumer Rights and urge others to be cautious when dealing with this service center. Mazda needs to address such issues to restore trust.
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