I Report Sudden Engine Stop Issue on 2024 Cupra Formentor VZ Line

In 2024, I purchased a brand-new Cupra Formentor VZ Line, zero kilometers, expecting quality and reliability for the price I paid. Unfortunately, I am now dealing with a critical software defect that causes the vehicle to suddenly stop on its own—either while in motion or at a standstill. This is a serious safety concern and unacceptable in a new vehicle.

From the very first occurrence, I’ve repeatedly contacted the authorized service center. Despite this, I’ve received no concrete solution—only vague responses and empty promises. I was informed verbally that the issue is known to the brand, yet no software update or technical fix has been made available.

Let me summarize the core issues:

The car's software has a major flaw.

This bug causes unexpected engine shutdowns, endangering road safety.

This is not just a technical issue—it’s a trust and quality failure in a brand-new, high-end vehicle.

Both the brand and the authorized service are avoiding responsibility and delaying resolution.

This situation has caused me serious emotional distress and anxiety every time I drive.

I formally request the following:

An immediate and official technical fix for this software issue.

If unresolved, I demand a full replacement or refund.

Acknowledgement and compensation for the inconvenience and risk I’ve been subjected to.

If not resolved within 14 days, I will escalate this issue to the Consumer Arbitration Committee, CİMER, and relevant social media platforms. I ask Cupra to act responsibly and resolve this urgent matter without further delay.