Mango accepted my order for a pair of boots. Everything seemed fine for days until September 17th, when my order was canceled due to a "stock shortage." Is a stock shortage my issue? No. Did they tell me the item was in stock when I bought it? No. So, what's the deal with the stock shortage? They can't simply say they ran out of product and leave it at that; instead, they use this as an excuse. I've been shopping from various brands for a long time, and even small businesses like Mango can provide me with excellent service. They could have told me right away if there was no stock, which I would have appreciated. This isn't the first time an order has gone wrong for this company, and I'm not going to stop here. I'm a fighter for what's right, and I'll share this complaint with my entire network, including social media. If your stock is gone, why did the page say "in stock" until I made the purchase? When items are out of stock, you can't even add them to your cart on other brands' websites.
On November 24, 2025, I placed an order on Mango’s online shopping site. The products in my order continued to appear as available for purchase on the website even after I had bought them. However, on the exact day the discount campaign ended, I was informed that two of the products in my order were...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
I ordered a product from Mango and paid for it, but it was unexpectedly canceled during shipping without any notice beforehand. I discovered it only after I took the initiative to check the order status myself. I attempted to contact them several times, but I was met with silence and no clear answer...
Hello, as someone who snagged items from the Black Friday campaign quickly, I was shocked to learn last night that the products I bought and paid for were allegedly out of stock and subsequently canceled. I would have accepted it without hesitation if the items had sold out before payment. However, ...
On November 30, 2024, I purchased an item from Mango’s online store. Even though the delivery date had passed, the order was not shipped. I received an apology email from Mango, stating the delay and promising that the product would be dispatched soon. However, despite messaging customer service, I ...
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