Madame Coco missing item

I purchased a bridal product during Madame Coco’s November campaign at a great price. However, Hepsijet courier, unable to deliver it, returned the item to Madame Coco without notifying me. Despite repeatedly calling Madame Coco to request they resend the item and explaining that it is no longer in ...

I placed an order with Madame Coco (Order Number: 432 502 948 9) that included one Visco pillow, a set of two micro pillows, and one bedsheet. While the pillows arrived, the bedsheet was missing from the delivery. I submitted a missing item request, but it was rejected. After contacting customer ser...

I ordered some items from Madame Coco for my upcoming wedding, but when the delivery came, a few items were missing, and one was damaged. The package was missing a trash can, two bottles, and a detergent container. Order number: 2754922824111852. I've made several attempts to contact customer servic...

About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...

I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...

I placed an order on the Madame Coco app with order number 2715189857122598. The order arrived, but most of the items I wanted were missing. I called customer service, and they told me the items were out of stock and would be sent later. When I called again, another representative said they had alre...

I recently bought a few things from Madame Coco’s online store, but when the delivery came, I saw that the courier was pretty rough with the packages, even tossing them onto the ground. I turned down the delivery and quickly sent the items back with the courier. I got in touch with Madame Coco to le...

I had to buy a fancy bathrobe from Madame Coco's website, but they forgot to include the belt to tie it around the waist in the package. I don't get how they could mess up so badly, especially since I ordered a single-piece product. When I reached out to customer service, they informed me that I nee...

I received my order today, placed on December 22nd, only to find the package damaged. The set I ordered has missing pieces. Unfortunately, this is a recurring issue every time I order from Madame Coco. The only resolution offered is a refund, yet I'm not interested in returning the product or going ...