I ordered the Madame Coco Belda mirror 30 days ago, and this entire experience has been a nightmare. The first order never even arrived. I spent 20 days trying to reach customer service without success—phone calls, messages, everything ignored. Eventually, I got through by some miracle, and they refunded me, asking me to reorder the mirror from scratch.
I followed their instructions and placed a second order. This time, the mirror was delivered—but it was completely shattered when it arrived. The packaging clearly wasn't protective enough for such a fragile item. Now, I'm back to square one, and again I cannot reach customer support. I refuse to waste another 20 days trying to call and get ignored.
This is the last time I tolerate being brushed aside. I’m done being patient. If no one contacts me within the next 3 days, I will file formal complaints with the relevant authorities. Madame Coco needs to take real responsibility, not just push broken products and leave customers stranded. Send me an intact mirror immediately and fix your failing customer support.
About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...
I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...
I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any no...
Every time I order from Madame Coco’s online store, my items arrive broken. They are carelessly packed in empty boxes with no protective wrapping, making damage inevitable. To this day, not a single order has arrived in good condition! To make things worse, they refuse to replace broken items, forc...
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