I placed an order with Madame Coco (Order Number: 432 502 948 9) that included one Visco pillow, a set of two micro pillows, and one bedsheet. While the pillows arrived, the bedsheet was missing from the delivery. I submitted a missing item request, but it was rejected. After contacting customer service and resubmitting the request, it was denied again.
Madame Coco is now asking me to return the product I never received, which is impossible since they never sent it. I only want the bedsheet I paid for, nothing more. This issue is highly frustrating, and I expect Madame Coco to resolve it promptly by sending the missing item or refunding the payment.
I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...
On September 13, 2024, I placed an order for 5 carpets from Madame Coco, and they still haven't been delivered. When I called customer service on October 7, 2024, they informed me that the order was stuck in "approved" status, so the warehouse couldn't see it. They assured me the issue was resolved ...
About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...
On March 9, I purchased a viscose pillow from Madame Coco, expecting quality and durability. Unfortunately, after just two nights of use, I noticed something was off. When I removed the pillowcase, I discovered that the pillow had torn open at the side seam. I immediately went back to the store the...
Comments