I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any notification.
The worst part? I had purchased the item at a discounted price, but now the same product costs about 25% more. Madame Coco charged my card, held onto my money for nearly two weeks, canceled the order without telling me, and now expects me to repurchase the item at a higher price.
I’ve tried calling their customer service countless times. Every time, an automated system wastes my time, loops through pre-recorded messages, and then ends the call without ever connecting me to a real person.
This is not how a brand that claims to care about customer satisfaction should operate. I feel misled and taken advantage of. Madame Coco needs to take responsibility, issue a full refund promptly, and offer a way for customers to reach real human support. Ignoring customers after taking their money is unacceptable. Do better.
I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...
On September 13, 2024, I placed an order for 5 carpets from Madame Coco, and they still haven't been delivered. When I called customer service on October 7, 2024, they informed me that the order was stuck in "approved" status, so the warehouse couldn't see it. They assured me the issue was resolved ...
On October 14, 2024, I placed an order through Madame Coco’s store, but the status still shows “order in progress.” Despite reaching out to customer service, I haven’t received any clarity or resolution. The payment was processed immediately at the time of purchase, yet I’m left waiting indefinitel...
About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...
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