On September 13, 2024, I placed an order for 5 carpets from Madame Coco, and they still haven't been delivered. When I called customer service on October 7, 2024, they informed me that the order was stuck in "approved" status, so the warehouse couldn't see it. They assured me the issue was resolved and that the order would be shipped within 2-3 days. However, when I called again on October 10, 2024, they claimed there was no record of my previous inquiry. The customer service team was extremely rude, and without my consent, they canceled my order. They offered me a discount code to purchase the carpets again, but the ones I wanted are now out of stock. For over a month, they've used my payment without delivering any service.
On October 14, 2024, I placed an order through Madame Coco’s store, but the status still shows “order in progress.” Despite reaching out to customer service, I haven’t received any clarity or resolution. The payment was processed immediately at the time of purchase, yet I’m left waiting indefinitel...
I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any no...
I placed an order (ID: 2731600635716633) on October 8, 2024, and decided to cancel it the following evening after seeing a new campaign with more products. I canceled the order through the mobile app, and it was marked as "confirmed." To be sure, I called customer service, and they assured me the ca...
I placed an order online to purchase 10 items at Madam Coco on December 3, 2023. I paid more than ₺3000 for that. Till today, January 23, 2024, they did not deliver my products and neither processed a refund. I wrote to them seven letters, but Madam Coco employees ignore my letters and do not return...
I ordered two products from Madame Coco, but more than 10 days passed, and they never arrived. When I called to inquire, I was told that the items were damaged and had been sent back. Later, I was informed that my order had been canceled. It has now been almost 20 days, and I still haven’t received...
Comments