On October 14, 2024, I placed an order through Madame Coco’s store, but the status still shows “order in progress.” Despite reaching out to customer service, I haven’t received any clarity or resolution.
The payment was processed immediately at the time of purchase, yet I’m left waiting indefinitely for the delivery. When I contacted Madame Coco’s customer service, they deflected responsibility, claiming it was purchased through another seller, so they could not address the issue.
This level of service is unacceptable. I expect Madame Coco to take responsibility and ensure my order is delivered promptly. If this isn’t resolved soon, I will escalate this matter further.
On September 13, 2024, I placed an order for 5 carpets from Madame Coco, and they still haven't been delivered. When I called customer service on October 7, 2024, they informed me that the order was stuck in "approved" status, so the warehouse couldn't see it. They assured me the issue was resolved ...
I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any no...
On November 27, 2024, I placed an order on Madame Coco’s website with order number 2774916632029804. However, after a short period of use, I noticed serious quality issues with the products. They began to deform, unravel, shed fibers, and develop excessive pilling, making them look worn out and chea...
I placed an order (ID: 2731600635716633) on October 8, 2024, and decided to cancel it the following evening after seeing a new campaign with more products. I canceled the order through the mobile app, and it was marked as "confirmed." To be sure, I called customer service, and they assured me the ca...
About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...
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