Yesterday, I purchased a pair of Wunder Train High-Rise Tight 25" from Lululemon. So get this, I made a purchase for a whopping $560, but guess what? Just four hours later, I noticed that one of my favorite items was suddenly on sale. I wanted to modify my order to add the item that is on sale. However, the website doesn't offer the option to make changes to orders, so I decided to give customer service a call. When I explained my situation, they told me it wasn't possible to modify my order. They were adamant about not making any changes, despite the fact that the item had not yet been shipped. Well, looks like I'll just have to sit tight until the order arrives and then send it back. Lululemon's customer service and cancellation policies are absolutely awful.
I just made a purchase of $435 worth of merchandise from Lululemon. I was super pumped to get my hands on those items, but after three days, I decided to check the tracking number, and, lo and behold, the order hadn't even been shipped to FedEx yet. I was on the phone with customer service for 25 mi...
I put in an order on the Decathlon website, but I want to cancel it now. What, though? On their site, you can't change your mind. I decided to call th...
I placed an order with H&M during a sale, and after waiting 10 days, the items were suddenly canceled without warning. I had even spoken to customer service earlier that day, and they assured me the order was being prepared for shipment. Later that same evening, I received a notice that my entire or...
I can't believe what Watsons did to my online order, which was for items that were on sale. They made a return without telling me or asking my permission. When I tried to put the same things in a new basket, the prices suddenly went up. Worse still, no money was put back into my account. They starte...
I ordered from Lacoste’s online store on February 19, 2025, and it’s still marked as "preparing" with no updates at all. I contacted customer service, expecting a resolution or at least some clarity, but they seemed completely unaware of the situation with my order. It's surprising to see a brand wi...
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