I placed an order with H&M during a sale, and after waiting 10 days, the items were suddenly canceled without warning. I had even spoken to customer service earlier that day, and they assured me the order was being prepared for shipment. Later that same evening, I received a notice that my entire order was canceled.
To make matters worse, I checked the H&M website and saw that the same items are now back in stock—but at double the price. This feels incredibly dishonest. Additionally, in a separate shipment I received yesterday, there were five items listed, but all five were returned without my request, despite still being available online.
H&M, this is unacceptable. You made me wait, misled me, and now you're charging more for the exact same items I ordered on sale. I demand either the original items be shipped at the price I paid, or a full explanation and compensation for this manipulation. Treat your customers with respect—not as a way to offload stock at higher prices.
I ordered a denim jacket from H&M’s online store during a sale and was genuinely excited about the purchase. Ten days after placing the order, I was informed that the item was “out of stock” and that my order was canceled. However, to my surprise and disappointment, the exact same jacket was reliste...
I placed an order with H&M on March 12 (Order No: 10058683463), but without any explanation or approval from me, the seller canceled my order. I was not informed or given a reason. What’s worse is that the same items are now listed at much higher prices on the website. I purchased those products du...
I ordered the same item twice from the online store of H&M, but both orders were canceled on the grounds that the item was out of stock. However, when I checked the website, I saw that the same item is still available at a new, higher price. Despite placing the order two weeks ago, I received no inf...
I placed an order on July 5th during H&M’s sale, expecting to receive my product within a reasonable time. However, it has now been 20 days and the item still hasn’t shipped. The order status continues to show “in preparation,” which is completely unacceptable at this point. I contacted H&M custome...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
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