My Lenovo Legion 5 Pro Laptop Keeps Experiencing Vertical Lines

Baran
Baran
Lenovo
May 6, 2024 4:37 PM38

I bought my Lenovo Legion 5 Pro laptop from Vatan Bilgisayar about nine months back, and just recently, a vertical line showed up right in the middle of the screen. Store representatives said that these kinds of problems usually come from defects in the manufacturing process. I would like to inform you that the product is still within its 2-year warranty period, and I kindly request a replacement due to a manufacturing defect.

When I brought up this problem with the store, they told me they would only do repairs. However, I think that a problem with the manufacturing requires getting a new device. Based on the Consumer Rights Law, I have the right to ask for a replacement product if I think there's a manufacturing issue within two years of buying it.

May 7, 2024 9:25 AM (16 hours after complaint)

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you raised on the sikayetvar.com platform. Best regards, Lenovo Turkey

May 7, 2024 9:45 AM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding the matter. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

May 7, 2024 10:50 AM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information processes, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

May 8, 2024 11:36 AM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding the matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

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