I bought a Lenovo notebook from Vatan Bilgisayar on October 14, specifically seeking a product without heating issues. It was sold to me with the assurance that I wouldn't experience any heating problems. However, the very next day, excessive heating prompted me to file a complaint. The product was sent to Cyprus and returned on October 27, only to be sent back by the service (Lenovo service) claiming there's no issue, despite our objections. We can't reach the service, and as the product hasn't been used for even a full day within the 30-day window, I'm demanding a refund. The laptop reaches 80 degrees within 5-10 minutes of simple tasks and hits 97 degrees during gaming, making the keyboard uncomfortably hot. We regret choosing Lenovo, as the customer service and service center were touted as excellent but have left us dissatisfied. I don't want a repair; I want a refund for the product, along with proper communication. The product page mentioned "waiting for a report under the DOA scope," and online sources indicated a return. Vatan Bilgisayar conveyed the same information, but instead of an expected refund notice, the product was returned. Customer service provides vague responses, claiming no issues, despite possessing tests and videos showcasing the product's heating problems. We seek a prompt refund before further inconvenience.
I am absolutely furious with Lenovo! I bought a Lenovo gaming laptop just 17 days ago, and it's already a complete failure. When I play games, this machine overheats dramatically, reaching temperatures up to 90 degrees Celsius! This is completely unacceptable for a laptop specifically marketed and s...
I made the regrettable decision of purchasing a Lenovo Yoga Slim 6 OLED Evo 12th Gen Core i5 1240P-8GB-512GB SSD-14 inch-W11 model laptop from Vatan Bilgisayar, and I'm deeply disappointed! Upon unboxing, the product was found to be defective. It's impossible to anticipate such issues without experi...
One year ago, I purchased a V14 G2-ALC Laptop (Lenovo) - Type 82KC Laptop, and its motherboard burnt out within only 50 hours of use. The service center conducted the necessary repairs, but they delivered a constantly malfunctioning computer. I returned it to the service center, requesting a replace...
I purchased a Lenovo Loq 15AHP9 with Ryzen 7 8845HS and RTX 4060 from Hepsiburada’s authorized seller two months ago. Since day one, I have faced numerous issues, and the laptop has been sent to service twice. The first time, the authorized service claimed there was no hardware issue and returned i...
I am experiencing FPS and speaker problems with the Lenovo Legion 5 15IAH7H Type 82RB laptop that I purchased through Trendyol Turkey, despite only 1 month passing since the purchase. Although the technical service helped me with the FPS issue, the computer is still not performing as well as it did ...
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