I purchased a product from the Toyz store at Istanbul Zorlu and wanted to have it gift-wrapped at the Lego store in Bursa Sur Yapı Mall. However, the staff informed me that they couldn’t provide gift wrapping and claimed it was a general rule. This policy makes no sense!
How can a brand refuse to gift-wrap its own product, even for a fee? They didn’t even offer a bag. This level of service is unacceptable, especially for a brand like Lego. The lack of basic customer support and flexibility is frustrating. I spent good money on this product and expect better service. I demand an explanation and hope Lego revisits its customer service policies.
On May 3, 2024, my spouse bought me a gift from the Lego store. The next day, May 4, 2024, I wanted to return the unopened item and re-purchase it to take advantage of a promotion. However, the store staff told me this wasn’t possible. When I asked if another customer could benefit from the promotio...
We purchased a modern art set from Toyzz Shop, and inside the box, one bag was torn and four pieces were missing, despite the outer box being undamaged. We reported the missing pieces to Lego Türkiye, and they claimed to have sent the missing parts through their system. However, they haven’t provide...
On March 3rd, I purchased the Gabby Lego House from Toyzz Shop. The next day, when we opened the package, we discovered that bag number 1 was missing, while there were two bag number 6s. Without opening any of the bags, I went to the store to request the missing part. However, the store staff refuse...
Last week I bought a LEGO “Roses” set from the Migros at Gebze Center Mall. The box was sealed and showed no signs of tampering. But when I started building it, I noticed that the pieces didn’t fit together properly and the petals, which are supposed to close, did not close. I paid 311 TL with my sa...
Lego Store Turkey is acting in a way that will damage its corporate identity. Although I expect it to be more reliable than Lego purchased from any site and the process to be managed better, the product has not even been shipped for a week. Their customer service is nearly impossible to reach, offer...
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