Lego Store Turkey is acting in a way that will damage its corporate identity. Although I expect it to be more reliable than Lego purchased from any site and the process to be managed better, the product has not even been shipped for a week. Their customer service is nearly impossible to reach, offering no meaningful updates. Despite multiple attempts to contact them, I have received vague responses with no clear timeline for resolution. They are unaware of what the cargo company they use is doing and cannot follow up. It feels like once the payment is made, the customer is left on their own. They do not solve the problem or even apologize. I want an urgent inspection of the Lego Store. This is an unacceptable brand blemish.
I ordered from Lego Store Turkey on 24 November, and my order number is TS2411366170. It's been sixteen days, and I still haven't received it. Waiting nine days for my order to ship is simply not acceptable for a brand of this reputation. Since December 3rd, the package has been held up in cargo wit...
We purchased a modern art set from Toyzz Shop, and inside the box, one bag was torn and four pieces were missing, despite the outer box being undamaged. We reported the missing pieces to Lego Türkiye, and they claimed to have sent the missing parts through their system. However, they haven’t provide...
I purchased a Lego set worth ₺5800 from the Lego store at Ankara Ankamall, only to find that a piece was missing. When I reported the issue, I was told the replacement piece would take a long time to arrive and that I would have to pay a fee upon delivery. This is completely unacceptable. The missi...
On May 3, 2024, my spouse bought me a gift from the Lego store. The next day, May 4, 2024, I wanted to return the unopened item and re-purchase it to take advantage of a promotion. However, the store staff told me this wasn’t possible. When I asked if another customer could benefit from the promotio...
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