On May 3, 2024, my spouse bought me a gift from the Lego store. The next day, May 4, 2024, I wanted to return the unopened item and re-purchase it to take advantage of a promotion. However, the store staff told me this wasn’t possible. When I asked if another customer could benefit from the promotion if they purchased my returned item, they confirmed it. I then suggested returning the item and buying it again in someone else’s name, but they refused and delayed my return.
When I contacted Lego customer service, I learned that they don’t have official stores in Turkey, and that the local stores are licensed retailers like Toyz Shop and Adore Toy. Pera Oyuncak operates the stores under their name, and they have no direct link to Lego. The store manager, Ş***, took my contact information, stating the return would be processed the next day due to the accounting department being off on Sunday. However, it’s been five days, and my return still hasn’t been processed.
Today, I was told they didn’t contact me because my email didn’t match the one provided by my spouse, even though they had my phone number. I’m deeply frustrated, and this experience has made me lose interest in my hobby. I expect Lego to address this promptly.
Hello, on July 18, 2024, I purchased an item from the Ankamall Lego store, and on July 26, I attempted to return it. However, the employee refused my request because I lost the receipt, even though they were able to locate the receipt and my information in their system. When I made the purchase, I w...
I purchased a product from the Toyz store at Istanbul Zorlu and wanted to have it gift-wrapped at the Lego store in Bursa Sur Yapı Mall. However, the staff informed me that they couldn’t provide gift wrapping and claimed it was a general rule. This policy makes no sense! How can a brand refuse to g...
On November 8, 2025, I purchased the LEGO 21362 set from Agora Armağan Toy Store. However, when we arrived home, I discovered that a piece was missing. When I reported the issue and asked for help, they did not assist me in any way. Not only did they refuse to provide a solution, but they also told ...
I bought a Lego set for my son from the Lego store on February 16, 2023. We didn't use the product at all. We didn't even open the package because he didn't like what was inside. We went to the store on March 16, 2023, to exchange this product for another one, along with the item I purchased alongsi...
Lego Store Turkey is acting in a way that will damage its corporate identity. Although I expect it to be more reliable than Lego purchased from any site and the process to be managed better, the product has not even been shipped for a week. Their customer service is nearly impossible to reach, offer...
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