On March 3rd, I purchased the Gabby Lego House from Toyzz Shop. The next day, when we opened the package, we discovered that bag number 1 was missing, while there were two bag number 6s. Without opening any of the bags, I went to the store to request the missing part. However, the store staff refused to offer an exchange or replacement since the box had been opened and directed me to contact Lego via email. I sent an email to Lego with photos proving the missing bag, and they responded, promising that the missing parts would be delivered within 8-10 business days.
However, two weeks have passed, and I still haven’t received the missing bag. I’ve called Lego customer service twice, and they’ve told me the parts are stuck in customs and that I would need to pay a customs clearance fee. I’m extremely frustrated with both Toyzz Shop for not allowing an exchange for a faulty product and Lego for not resolving the issue. I demand a resolution for the inconvenience caused.
I purchased a Lego set from a well-known online shopping site, but while assembling the figures, I noticed several pieces were missing. This is unexpected from Lego, and clearly, it’s a packaging error. When I reported the issue to the seller, they understandably stated they couldn’t assist since th...
We purchased a modern art set from Toyzz Shop, and inside the box, one bag was torn and four pieces were missing, despite the outer box being undamaged. We reported the missing pieces to Lego Türkiye, and they claimed to have sent the missing parts through their system. However, they haven’t provide...
I purchased the LEGO Technic Shelby Cobra set, and it came with a missing part. I submitted a missing-part request through LEGO, and I’ve been waiting about three weeks for the process to be completed. For the missing part shipment, I was asked to pay a €30 customs fee, and I was also told to grant ...
I love buying Lego sets and I always encourage my daughter to build her own creations. But, after what happened recently, my opinion on Lego is going to be different now. We ran into a problem today while using Lego as an educational toy - we didn't have all the pieces we needed. When we told the st...
I discovered a missing piece in my Lego set and requested the missing part through Lego's website. Based on videos I watched online, I expected the replacement to be free. However, when the package finally arrived after a long wait, the courier informed me of a customs fee of 84.75. I refused the de...
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