I Want a Refund After Lee Cooper Sweatshirt Seams Failed Within One Week

In January 2026, I purchased a Lee Cooper sweatshirt from the Boyner Mersin Forum store. After using the product for approximately one week, I noticed that the stitching on both sleeves had started to come apart. As a result, I returned the sweatshirt to the store on January 26, 2026, for inspection and requested either a refund or a replacement.

On February 2, 2026, I received a message stating that the inspection had been completed. However, when I visited the store, an employee informed me that the message had been sent automatically, that the review process was actually still ongoing, and that I would be contacted again once a final decision had been made. Despite this assurance, nearly two months passed without any update from the store. By March 26, 2026, I still had not received any information, which forced me to contact customer service and file a complaint about the store's handling of the issue.

Only after I contacted customer service did store employees respond and inform me that I could select another product equal to the amount I originally paid for the sweatshirt.

I do not consider this resolution acceptable. I purchased a winter garment, and because of the excessive delay, the winter season has effectively ended. As a result, the value and usefulness of the product have been significantly diminished. I believe I have suffered a real loss due to the prolonged review process. Therefore, I am not seeking only an exchange for a product of the same value. Instead, I request compensation in the form of a higher-value replacement product or a full refund of the amount I paid.

I have been negatively affected not only by the unusually long inspection period but also by the misleading automatic message indicating that the review had been completed when it had not. I expect my complaint to be evaluated fairly and my request to be resolved accordingly.