I purchased a Columbia jacket from the Boyner store in Kurtköy Viaport, only to discover a significant issue after wearing it. Every time I wore the jacket, people noticed and commented that the insulation inside had clumped together, making it see-through in some areas. Since this was on the back, I didn’t notice for a long time.
On November 24, I returned the jacket to the Boyner store for inspection. Despite their 20-business-day policy, I received no response after a month. Following my complaint, I was informed that my request for a replacement or refund was denied and that I should collect the jacket. I can’t understand how such a noticeable defect was overlooked.
Boyner and Columbia have failed to stand behind their product, leaving me without a jacket during the winter. Their lack of responsibility and prolonged delays are unacceptable. Once I retrieve the defective jacket this weekend, I plan to share a video to highlight this issue. I demand a resolution for this unsatisfactory experience.
I bought a jacket from a Columbia store, and despite strictly following the washing instructions, the insulation inside completely clumped up. This is utterly unacceptable! I returned it to the store for inspection, and they had the audacity to reject my claim, blaming me for the defect. It's infur...
I bought a Columbia jacket from the Torium store at the beginning of February. After only about 20 days of light use, I noticed pilling around the left shoulder and along the stitching on the left arm. For a brand that promotes durability and premium quality, this kind of wear in such a short time i...
I bought a Columbia jacket from the Forum İstanbul store in Istanbul, and within just 20 days, noticeable sweat stains started to appear under the arms. I returned it to the store expecting a refund or at least a proper solution, but they outright refused to take it back, claiming it wasn’t eligible...
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
I purchased a Columbia jacket (Product Code: 195981218978) from Boyner, but I immediately noticed a defect. When the zipper is opened, the left side of the jacket stays straight while the right side, around chest level, folds backward due to the zipper’s weight, causing an asymmetrical and awkward a...
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