I am writing regarding my Konami account, which I use for both eFootball and Yu-Gi-Oh! Master Duel, because the email ad...dress linked to my account appears to have been changed without my knowledge or permission. I first noticed the issue on Tuesday following a recent update. When I attempted to acce
I have been using my Gmail address for my Konami ID for a long time and I always used to receive verification codes with...out any problem. However, for more than a month I have stopped receiving any verification code emails from Konami ID, even though I use the same Gmail address that is already linke
I have been using my Konami account with the email address “kenne***ege47**@gmail.com” to play eFootball/PES on Android,... but shortly before the last game update on Thursday I realized that my account had been hacked or compromised. Since then, I have been unable to access my account because a code a
I was using a Koonami account linked to the email address monzooale***@gmail.com, protected with two-step verification. ...On the morning of March 14, my phone suddenly shut down and stopped working. Since I had not set up a recovery email, I am now unable to receive any verification codes or complete
I am an eFootball player and I use a Konami ID account, but I have encountered a serious problem with my account email. ...On 31/03/2026, I realized that there is no option anywhere in the system to change the email address linked to my Konami ID. This prevents me from updating my contact information a
I am an eFootball player from Ghana and I am writing because my Konami ID account has been compromised. Tonight I discov...ered that my Konami email and password had been stolen and changed by someone else. I realized this when I was no longer able to log in with my Konami ID as usual, but I could stil
I have been actively using my Konami eFootball mobile account for over a year, and it is registered to the email address... emryx***@gmail.com. On March 22, 2026, I noticed that something was wrong, and since then, every time I try to log in, I receive a message stating that my account is locked. I am
I am an eFootball player on Android, and I am experiencing an issue with my account linking. A few days ago, my game acc...ount was successfully linked. However, when I logged in yesterday, I noticed that my account was suddenly no longer linked, even though I did not make any changes or take any actio
I am writing regarding a serious security issue with my Konami ID linked to eFootball Mobile. On 28 February 2026, I rea...lized that the email address associated with my Konami ID had been changed without my knowledge or permission. After this change, my account fell into the hands of third parties an
I am writing regarding a problem with my Konami ID account that started yesterday, which is linked to eFootball. After c...learing the cache data, I realized that my in-game data is now missing. Until this action, I had full access to my eFootball progress, but afterward, my account no longer shows my
I am writing about a problem I am experiencing with 2-step verification on my Konami ID for my eFootball account. I lost... my phone on 8 January 2026, and since then I have not been able to receive the 2-step verification codes that are required to log in. At the moment, Konami is asking for 2-step ve
I am having a serious security problem with my Konami ID account. I had previously given my account details to someone I... do not personally know, and now I can see that there are monthly logins and activity on my account that do not belong to me. Today I realized that these unknown logins are still c
I have a problem with my Konami eFootball account on Android. The account is currently linked to an old email address, a...nd I have forgotten this email, so I cannot manage or change the link. For about a month, I have been trying to change the registered email address of my account and also change th
I use eFootball with my Konami ID on an Android phone, and I have been unable to access my account since last Tuesday. W...hen I try to log in, it keeps saying “incorrect password.” I changed my password several times and tried logging in again with the new password, but the system still shows the same
I am writing regarding an issue with my eFootball mobile account on Konami’s platform. Today, while I was in the process... of selling my account, the other party asked me to provide the login codes for the game and then also requested the code to change the email address linked to the account. After s
I’m writing about my eFootball mobile account, which is linked only to my Konami ID and registered in Brazil. On Februar...y 3, 2026, at around 11:00 PM, I realized I could no longer log in to my account, and I later discovered that the email address associated with my Konami ID had been changed withou
I am an eFootball mobile player, and my account has been hacked. Fortunately, my game was linked to my Game Center accou...nt, which allowed me to see the new email address currently associated with my eFootball account, as well as the Konami ID and User ID of the person who took control of it. I notic
I am an eFootball mobile player, and I have been unable to access my account for the past month due to the 2-step verifi...cation process. The email address linked to my account is no longer accessible to me, which means I cannot receive the verification code required to log in. My in-game user ID is P
I have been playing KONAMI’s eFootball using the account linked to the information EKPEIKOT and the email address Itamic...hae***@gmail.com. Last year, my KONAMI/eFootball account appeared to have been taken over by someone else, and the email address connected to it was changed without my consent, so
I am having a serious problem accessing my Konami ID account because I have forgotten my password. When I try to reset i...t through the Konami ID website, the password reset link I receive does not work, so I cannot complete the process. I attempted this again yesterday and faced the same issue. I con
I am a mobile eFootball player from Kenya and I lost access to my account a...fter changing my phone on 11-01-2026. My account was linked to a Konami ID
When I try to log in to PES Mobile on my Android phone using my Konami ID account, I constantly receive an error saying ...“this account is linked to another game,” and because of this, I am completely unable to access the game. Since this issue started, I have not been able to access my account, which
For about a week now, while playing eFootball on my Android tablet, my Treasure Chain does not unlock even though I play... matches. Although I participate in matches in eFootball League, event matches, and other game modes, the Treasure Chain progress and the related rewards that I should receive afte
I am writing this complaint due to a problem I experienced during the refund process in Konami’s eFootball 2026 game. I ...made two separate in-game purchases: one for $4 and another for $1. Later, I requested refunds for these purchases. After the refund process, the in-game MC was removed from my acc
