I am requesting support regarding an issue I experienced today in Konami’s Efootball PES 2025. Through a friend, I attempted to get the 105 Messi Pack. My friend created an account using his own email address, gave me the password, and I linked the account. However, afterward I was no longer able to...
My younger sibling accidentally purchased in-game currency on Efootball without my knowledge, totaling around 500₺. As soon as I noticed the transaction, I submitted a refund request. This was an unintentional mistake, and I kindly ask Konami to approve my refund request. I assure you that I will b...
I deposited money into the Efootball app and used it to purchase an item. Since the product did not work as expected, I requested a refund. My refund request was approved, but instead of receiving my money back, my My Club balance dropped into negative values. To this day, the refund has not been cr...
I am extremely frustrated with the ongoing momentum issue in Efootball. No matter how much effort I put into the game, it constantly feels unbalanced. Even when my internet connection is perfectly stable, I experience delayed passes, freezes, and lag during critical moments. This ruins the flow of t...
My Efootball account is linked to a Google email that has since been deleted by Google. Because of this, I no longer have access to the email account. After changing my device, the game now asks for two-step verification. Even though I know both my account password and the email address, I cannot lo...
I’ve been a loyal Efootball player, and like many others, I was eagerly waiting for the 30th Anniversary Selective Contract. However, while it seems that the majority of players received it without any issues, I didn’t get it at all—and I’m not alone. Several others in the community are reporting th...
I urgently need help with my Konami account. I clicked on a link that was shared claiming it would give out a free player reward, and ever since then, I haven’t been able to access my account. It appears that someone stole my account through that link and has changed the registered email address. T...
I urgently need assistance recovering my Konami eFootball account, which I used to play on my mobile device. My Gmail account—linked to the game—was recently hacked. I hadn’t added Gmail to my current phone since I had changed devices and didn’t feel the need to log in again. Unfortunately, last wee...
In the PES game, Konami recently offered a free Ronaldinho player giveaway, but shockingly, not everyone received it—including me. This has caused a huge wave of complaints from many players who, like myself, feel unfairly excluded from what should have been an equal opportunity for all. There has ...
My Konami ID, which I use to play eFootball, was suddenly locked by the system without any warning or explanation. When I try to log in, I get a message saying, “Your Konami ID has been locked,” and I’m completely unable to access my account. I am absolutely sure I entered the correct password. Even...
I requested a refund through Konami, but I still haven’t received my money — and now my account is showing a negative balance. This is completely unfair. Not only is the refund missing, but I’ve also been left in the red with no explanation. I shouldn’t have to chase down my own money or deal with a...
I’m beyond frustrated with the unfair gameplay in Konami’s eFootball. During matches, everything falls apart — my entire team suddenly plays like they’ve forgotten how to move, pass, or shoot. I’m put into a match, and out of nowhere, every player turns into the worst version of themselves. Even wor...
Thanks to Konami’s broken game system, I was unfairly denied a reward I had been waiting an entire day to claim. When I tried to access the site to collect my prize, I kept getting error messages. And now? The event is over — and the reward is gone. I put in years of effort into this game, and becau...
My Konami account, which I’ve spent years building and investing in, was recently stolen. It was a very strong and valuable account that I put countless hours into. I even know the email address of the person who currently has access: a***********@gmail.com. Despite this information, I still haven’t...
Hello, I’ve been a loyal eFootball player for years, and my in-game username is “e******.” Recently, while browsing my friend’s player list during a match, I noticed something very odd — Bayern Munich’s Joshua Kimmich was incorrectly displayed as an SLA (Left Winger). Because of this error, my frien...
I want to report a persistent issue I’ve been facing in PES Mobile. When I purchased my account, the selected country was set to Japan. Since I live in Turkey, I wanted to update the country setting to reflect that. However, every time I try, I get an error that says: “Country/region could not be up...
Hello, I’ve been playing eFootball for years and have always supported the game by purchasing MC. However, I’m now dealing with a serious issue that’s preventing me from making any in-game purchases. Every time I try to buy MC, I get an error message saying: “Your transaction could not be completed,...
I’ve invested significant time and effort into the Konami game, but for the past few days, I’ve been unable to enter PVP matches due to persistent high server error messages. Every attempt ends with the same frustrating result: I’m kicked out before the match even loads. This isn’t just a minor inc...
I’ve been actively playing KONAMI FC25, but I’m facing several persistent technical issues that are ruining the experience. A few days ago, I pulled a 106-rated Sancho from the in-game store—something I was really excited about. However, when I tried to place him in my starting 11, the system failed...
I was planning to trade my PUBG account and trusted the person I was dealing with. I handed over my account credentials first, expecting him to do the same in return. Unfortunately, he never delivered his end of the deal. Instead, he blocked me, stole my account, and even gained access to my email l...
Hello, I made an in-game purchase on Konami on June 27, 2025 for a single transaction. However, my account was charged twice, just 2 seconds apart—once at 18:59:30 and again at 18:59:32. Despite being billed twice, I only received one set of in-game content. This is both confusing and upsetting. I ...
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I’ve been playing Konami eFootball with dedication, and during one recent PvP match, I noticed my 103-rated Osimhen player suddenly appeared as 106-rated. This unexpected change caused other players to assume I was cheating, and I was mass-reported without justification. As a result, my PvP access ...
I’ve been playing Konami games since third grade, and recently I spent a total of ₺700 on in-game packs, hoping to receive at least one Epic player. I first invested ₺350, and when nothing came out, I added another ₺350—still no Epic player. What’s going on? I see YouTubers unlocking Epic players w...
