Konami Purchase Missing After Successful Google Play Payment

13

Today, 27 August 2027, I made an in‑game purchase in a Konami game on my Android device to buy the player Luis Suárez. The price of the player was 100 Kenyan shillings and I completed the payment via Google Play. The amount of 100 Ksh was successfully taken from my balance, as can be seen from the M‑PESA confirmation for a 100.00 Ksh payment to Google Play Store on 27/8/26, but I did not receive the Luis Suárez player in my game account after the purchase. I request that either the Luis Suárez player be added to my account as soon as possible or that my 100 Ksh be fully refunded, and that the issue be checked and resolved.

Comments

Similar Complaints

Google Play Denied eFootball Refund — Customer Complaint

51

On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobil...

Konami eFootball Gold Purchase Not Working on Google Play

54

For about five days, I have been unable to purchase in-game gold in the eFootball game that I play on my phone. When I t...

Konami Efootball Purchase Not Reflected in Game Account

82

I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds b...

Paid for eFootball Mobile Pack, Got ‘Payment Failed’ Error

55

On November 27, 2025, at around 03:03 a.m., I made an in-game purchase in the Konami eFootball mobile game using my Akba...