Konami

I can’t log into my Konami eFootball account from my Android device. After deleting the game from my phone and reinstalling it, I tried to access my old account, but I keep getting an “ID locked” warning on the screen. I know both my registered email address and my Konami ID information, yet I still...

For about a month in eFootball, I haven’t been getting any top-tier players—such as Epic, Showtime, or Big Time—from the pack openings in the pack section. Despite this, I continued buying in-game coins with real money and kept opening packs, but the results have been far below my expectations. The...

I am unable to transfer my eFootball KONAMI account to my new device even though my account is linked and I am using the correct email and password. Every time I try to log in, I keep getting the same message saying that “some essential information may be left out.” I need assistance so I can access...

In the latest version of eFootball mobile, I experienced an issue today that left me at a disadvantage. A goal was awarded even though the ball clearly did not cross the line, and I have a screenshot of the incident. Since there is no support or complaint section within the game, I am reporting the ...

On November 20, I attempted to purchase e-football currency (in-game money) via an in-game store on my iPhone 13 using my bank card. I made a payment of 200 TL. During the transaction I received an error message and the purchase did not go through — however, the money was still withdrawn from my acc...

I haven’t been able to log into my Konami ID account with the username M*** on iOS since September 25, 2025. The screen shows a “Account not found” warning. I have tried all the basic steps such as resetting the password, using different networks, and trying on different devices, but the issue persi...

On November 2, 2025, I made a payment in the E Football Mobile game. Later, I requested a refund, and my request was approved. However, the money was never returned to my account, and in the game my MyClub balance went into the negative. Even though I contacted Konami, I have not received any respon...

I used my Gmail address to receive a Konami verification code for the Efootball game, but even though I entered my email correctly, I never received any verification or password email. I also checked my spam and junk folders, but there was no email at all. Since I don’t have another email address, I...

My eFootball account isn’t opening; if it opens at all, it stops after the Konami screen and then shows nothing. I really need access to my account. I have tried reconnecting my network, but it is not working. I also turned my phone off and on again, yet the problem continues. Please tell me what I ...

I play the eFootball game on my Vivo V29 Lite device, and ever since I started playing, I have constantly experienced a “momentum” issue in all game modes. This problem seriously affects my gaming experience. I previously contacted customer service to have the issue resolved, but I never received a ...

Since November 1, 2025, I have been unable to access my eFootball 2025 mobile account (username: ağır_4941). My account was hacked and I cannot log in despite trying all steps including password reset. I was unable to contact KONAMI customer service, so no solution has been offered. My account had i...

My KONAMI account has been taken over by someone else — my email address was changed, and I’ve completely lost access to my account. I’ve invested a lot of time and money into the game, and I don’t want all my progress to be lost. I kindly request that my account be restored and my access reinstated...

My KONAMI eFootball mobile account was hacked last night. I had made in-game purchases totaling ₺209 — one for ₺20 and another for ₺189. My account also included the player Burak Yılmaz. The account was linked to my Google account (Yu**************@gmail.com)**. When I tried to log in last night, I...

In eFootball 2025, I accidentally selected Japan as my country/region, and now I am unable to change it back to Turkey until 365 days have passed. I have been experiencing this issue since October 1, 2025, and as of November 9, 2025, I have not found any solution. I tried to change the settings thr...

Dear Konami Support Team, I am writing to request urgent assistance regarding my Konami ID account. Unfortunately, I recently lost my mobile phone, which was the only device linked to my two-step verification system. Because of this, I am unable to log in to my Konami ID. To make matters worse, the ...

On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobile game through the Google Play Store. I immediately requested a refund through Play Store, but I received the response: “We can’t process your refund.” In the past, I had a simila...

I used my Konami app just now to purchase some coins. I followed the usual method and signed in through my Google account. I made a purchase of 180 shillings for 260 coins, and the amount was deducted from my account balance. However, the coins did not appear in my Konami app. I would like to know w...

For nearly two years, I’ve been experiencing connection errors, disconnections, and severe lag in almost every online match on eFootball. It’s not just me — many players, including YouTubers, are complaining about the same issues. I’ve tried playing on different internet connections, but the problem...

I’m trying to transfer my game data in eFootball 2026. After deleting and reinstalling the game, I started the data transfer process to recover my old account. However, I keep receiving the same code each time, and when I enter it, I get an error message. I’ve already tried 10 times, but the same is...

My Konami ID: I forgot the password and I do not remember the email at all—how can I access my game with only the ID? Please send me; it is too bad I am in this situation. Your man said I got any ID game charger. Please provide a proper recovery path or reset my credentials so I can regain access.

When I logged into my eFootball account, I noticed that 800 coins had disappeared from my balance without any action on my part. This issue occurred two days ago, and it’s the first time I’ve ever experienced something like this. I did not make any purchases, payments, or transfers, and there has be...

I’ve been playing eFootball 2026 on my Android phone for a long time. However, despite making multiple payments every time a new Epic Player Pack is released, I never receive rare or special players. My friends, on the other hand, get these players easily — sometimes on their first try or after spen...

I am losing access to my Konami account when trying to transfer it to another device. How can I transfer my account to a new device? Why are my email and password being changed? My email is rabiyuyusufa***@gmail.com and my phone number is 070429680***. This is my complaint and thank you very much fo...