I have been using the Kiehl’s Ultra Facial Cream since November 10. The product arrived on November 7, and from the very first use, my skin — which is normally baby-smooth — developed intense redness and small pimples. Although the packaging states that it is suitable for all skin types, my skin is ...
After using a two-product set I purchased from Kiehl’s official website, I experienced redness and a burning sensation on my skin. I bought the products on September 4, 2025, and shortly after starting to use them, these reactions appeared. Because of that, I stopped using the products completely. ...
Kiehl’s sent me an incomplete order, and the shipping process was already problematic. I believe the missing product was due to courier issues. Although I reached out to Kiehl’s customer service multiple times, I received only generic responses with no real action taken. I returned the item to Kiehl...
On November 28, 2024, I purchased a Kiehl’s cream set (Order Number: 9639351635) for ₺688. However, on December 3, 2024, I received an empty box instead of the product. I immediately submitted a complaint through the app, requesting a replacement for the missing item. Instead of resolving the issue,...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s, advertised as part of a routine set worth ₺1000. This four-piece set, including the serum, was listed for ₺1400. The set was not marked as a limited-stock offer, and I purchased it as a complete package. The package arrived on October ...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s seller on Trendyol. The product was advertised with a gift set worth ₺1000, and the promotion was clearly shown in the visuals. I paid a total of ₺1400 for the four-item set. The additional three items were not limited-stock gifts but pa...
On November 23, I placed an order (KLS1000714950) on kiehls.com for Ultra Facial Cream (125 ml) and Midnight Recovery Concentrate (50 ml). Upon checking the barcode dates, I discovered both products were manufactured in 2022, with expiration periods of only 8 months and 12 months remaining, respecti...
I purchased Kiehl's Powerful-Strength Line-Reducing & Dark Circle Vitamin C Eye Serum, expecting high-quality results. However, despite having sensitive skin, this product caused a severe reaction around my eyes, including eczema, itching, and flaking. For a product worth ₺2500, this outcome has com...
I purchased two jars of Kiehl’s Avocado Eye Cream, and when I opened the second jar, I noticed it was watery and appeared spoiled. When I contacted customer service to request a return, I was shocked by their response—they suggested I stir it and continue using it. This is unacceptable. How can a r...
On November 1, 2024, I ordered the Kiehl's Super Multi-Corrective Soft Cream online, but I received the wrong product—Super Multi-Corrective Cream. I contacted customer service and returned the incorrect item for an exchange. However, after multiple calls and unnecessary delays, I was informed on No...
I returned my Kiehl's order (KLC1000012482) over a month ago, yet I still haven’t received my refund. Initially, I was told it would take 10 business days, but weeks have passed with no resolution. Every time I follow up, I’m dismissed with vague responses like “a report has been filed,” but no conc...
I purchased products from Kiehl’s, and they caused an allergic reaction, raising concerns that the items might have been expired. When I attempted to return them, I was initially told I could do so. However, the store refused to accept my digital receipt, delayed the process for a week, and ultimate...
I ordered a 28ml Kiehl’s Avocado Eye Cream (Order No: KLS1000654791), but it arrived with a broken lid. On October 11, 2024, I contacted Kiehl’s customer service via email and phone, requesting a replacement. I was told my request would be reviewed, but no one ever got back to me. After waiting 10 ...
I placed an order with Kiehl’s for two products, but only one item was delivered. For the past two weeks, I have been trying to resolve this issue, but the only response I receive is, “Here’s a warehouse photo; contact the shipping company.” This is completely unacceptable. I did not place my order...
My fee was not refunded by Kiehl's. I packaged the damaged product, along with the trial products and the extra products I purchased with the campaign code, and delivered it to the cargo company. Despite the fact that the products arrived at their warehouses, my refund was not processed, and every t...