I returned my Kiehl's order (KLC1000012482) over a month ago, yet I still haven’t received my refund. Initially, I was told it would take 10 business days, but weeks have passed with no resolution. Every time I follow up, I’m dismissed with vague responses like “a report has been filed,” but no concrete action has been taken.
Customer service has been completely unhelpful and shows a lack of interest when it comes to handling refunds. This experience has been extremely frustrating, and I feel neglected as a customer. I request Kiehl's to immediately process my refund and improve their approach to resolving such issues. Delaying refunds is unacceptable and tarnishes the trust of loyal customers.
I placed an order on Kiehl's.com on November 6, and it has been 20 days without any progress. The order status shows “ready for shipment,” but it has yet to be handed over to the courier. Despite reaching out to customer service, I only receive generic responses, such as “someone will get back to yo...
Kiehl’s sent me an incomplete order, and the shipping process was already problematic. I believe the missing product was due to courier issues. Although I reached out to Kiehl’s customer service multiple times, I received only generic responses with no real action taken. I returned the item to Kiehl...
My fee was not refunded by Kiehl's. I packaged the damaged product, along with the trial products and the extra products I purchased with the campaign code, and delivered it to the cargo company. Despite the fact that the products arrived at their warehouses, my refund was not processed, and every t...
I placed an order with Kiehl’s for two products, but only one item was delivered. For the past two weeks, I have been trying to resolve this issue, but the only response I receive is, “Here’s a warehouse photo; contact the shipping company.” This is completely unacceptable. I did not place my order...
I ordered four products from Kiehl's. Only one product was included in the order cargo and the delivery note was not included. My order appears to be completed as if the entire order has been delivered. I tried to reach customer service immediately, but the phones of this huge company are problemati...
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