On November 23, I placed an order (KLS1000714950) on kiehls.com for Ultra Facial Cream (125 ml) and Midnight Recovery Concentrate (50 ml). Upon checking the barcode dates, I discovered both products were manufactured in 2022, with expiration periods of only 8 months and 12 months remaining, respectively.
This conflicts with the product labels, which state that the Ultra Facial Cream is usable for 12 months after opening and the Midnight Recovery Concentrate for 18 months. The significantly shorter shelf lives misled me as a consumer, as the products were not accurately represented at the time of sale.
When I contacted customer service, I was told replacements were not possible. However, under consumer protection laws, I am entitled to a refund or replacement for products sold with misleading information.
I am requesting immediate replacement of these products with ones that meet the advertised standards. If this issue is not resolved promptly, I will escalate the matter to the Consumer Arbitration Committee. I trust Kiehl’s will uphold its reputation and address this matter responsibly.
On November 2, 2024, I placed an order (KLS1000673981) with Kiehl’s, which was supposed to include an Ultra Facial Cream 7ml sample (barcode: 3605972807779). However, the product was missing from the package when I received it. I contacted customer service and was informed that the product was packe...
On November 1, 2024, I ordered the Kiehl's Super Multi-Corrective Soft Cream online, but I received the wrong product—Super Multi-Corrective Cream. I contacted customer service and returned the incorrect item for an exchange. However, after multiple calls and unnecessary delays, I was informed on No...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s, advertised as part of a routine set worth ₺1000. This four-piece set, including the serum, was listed for ₺1400. The set was not marked as a limited-stock offer, and I purchased it as a complete package. The package arrived on October ...
After using a two-product set I purchased from Kiehl’s official website, I experienced redness and a burning sensation on my skin. I bought the products on September 4, 2025, and shortly after starting to use them, these reactions appeared. Because of that, I stopped using the products completely. ...
On November 28, 2024, I purchased a Kiehl’s cream set (Order Number: 9639351635) for ₺688. However, on December 3, 2024, I received an empty box instead of the product. I immediately submitted a complaint through the app, requesting a replacement for the missing item. Instead of resolving the issue,...
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