On October 20, 2024, I ordered an anti-acne serum from Kiehl’s, advertised as part of a routine set worth ₺1000. This four-piece set, including the serum, was listed for ₺1400. The set was not marked as a limited-stock offer, and I purchased it as a complete package.
The package arrived on October 23, 2024, but only the serum was inside. The other three products were missing. I immediately submitted a missing item request through the app. The next day, I was told by customer service that the supplier would ship the missing products within 30 days. Trusting this, I began using the serum.
Weeks passed with no update, so I contacted customer service again. I was assured the items would arrive within six business days. Despite multiple follow-ups and waiting well beyond this timeframe, the products never arrived.
Finally, I was informed that the missing items couldn’t be restocked and was asked to return the serum for a refund—40 days after my purchase! This is unacceptable, especially since the same set continued to be sold online for weeks. Numerous reviews from other buyers mentioned the same issue.
It has been 1.5 months, and Kiehl’s has still not resolved the issue. I demand immediate delivery of the missing products or a refund for the ₺1000 worth of undelivered items. If this matter is not resolved promptly, I will escalate the issue to the Consumer Arbitration Committee.
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s seller on Trendyol. The product was advertised with a gift set worth ₺1000, and the promotion was clearly shown in the visuals. I paid a total of ₺1400 for the four-item set. The additional three items were not limited-stock gifts but pa...
On November 28, 2024, I purchased a Kiehl’s cream set (Order Number: 9639351635) for ₺688. However, on December 3, 2024, I received an empty box instead of the product. I immediately submitted a complaint through the app, requesting a replacement for the missing item. Instead of resolving the issue,...
After using a two-product set I purchased from Kiehl’s official website, I experienced redness and a burning sensation on my skin. I bought the products on September 4, 2025, and shortly after starting to use them, these reactions appeared. Because of that, I stopped using the products completely. ...
On November 1, 2024, I ordered the Kiehl's Super Multi-Corrective Soft Cream online, but I received the wrong product—Super Multi-Corrective Cream. I contacted customer service and returned the incorrect item for an exchange. However, after multiple calls and unnecessary delays, I was informed on No...
I ordered a 28ml Kiehl’s Avocado Eye Cream (Order No: KLS1000654791), but it arrived with a broken lid. On October 11, 2024, I contacted Kiehl’s customer service via email and phone, requesting a replacement. I was told my request would be reviewed, but no one ever got back to me. After waiting 10 ...
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