Kiehl's Sent Me an Incomplete Order - I Still Did Not Get My Refund
Kiehl’s sent me an incomplete order, and the shipping process was already problematic. I believe the missing product was due to courier issues. Although I reached out to Kiehl’s customer service multiple times, I received only generic responses with no real action taken. I returned the item to Kiehl’s, but despite this, they failed to take responsibility for the situation. They told me the return had been processed and that a refund would be issued, yet it has been two months and I still haven’t received my money. This has made me question the reliability of their customer service and overall order fulfillment process.
Your staff check every time I call, but you haven't been able to complete a refund process that was approved two months ago. I am truly shocked, I will never shop again, such victimization is unacceptable!
