I placed an order with Kiehl’s for two products, but only one item was delivered. For the past two weeks, I have been trying to resolve this issue, but the only response I receive is, “Here’s a warehouse photo; contact the shipping company.” This is completely unacceptable.
I did not place my order with a shipping company—I bought it from Kiehl’s, expecting a reliable service. I wasn’t even informed which courier would handle the delivery when I made my purchase. Yet now, I’m being ignored, and all responsibility is being pushed onto the courier.
When I contacted the shipping company, they were unhelpful. When I informed Kiehl’s about this, they had the audacity to suggest I file a complaint on another platform—as if that would solve anything!
I paid ₺1230 for this order, and I refuse to accept this lack of accountability and poor customer service. Kiehl’s, I demand my missing item or an immediate refund!
Kiehl’s sent me an incomplete order, and the shipping process was already problematic. I believe the missing product was due to courier issues. Although I reached out to Kiehl’s customer service multiple times, I received only generic responses with no real action taken. I returned the item to Kiehl...
I ordered four products from Kiehl's. Only one product was included in the order cargo and the delivery note was not included. My order appears to be completed as if the entire order has been delivered. I tried to reach customer service immediately, but the phones of this huge company are problemati...
My fee was not refunded by Kiehl's. I packaged the damaged product, along with the trial products and the extra products I purchased with the campaign code, and delivered it to the cargo company. Despite the fact that the products arrived at their warehouses, my refund was not processed, and every t...
I placed an order on Kiehl's.com on November 6, and it has been 20 days without any progress. The order status shows “ready for shipment,” but it has yet to be handed over to the courier. Despite reaching out to customer service, I only receive generic responses, such as “someone will get back to yo...
I bought 3 items from Kielhs online site. When the products arrived, there was no product in the box. I reached customer service and conveyed the issue, but we checked their response from the camera and the product was put in the box. I have never seen anything like this. We buy products by trusting...
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