I ordered a 28ml Kiehl’s Avocado Eye Cream (Order No: KLS1000654791), but it arrived with a broken lid. On October 11, 2024, I contacted Kiehl’s customer service via email and phone, requesting a replacement. I was told my request would be reviewed, but no one ever got back to me.
After waiting 10 days, I called again to inform them I was moving to a new address and wanted to return the product instead. They gave me a return code, and I sent it back with the included testers, expecting a refund. However, instead of processing my return, they sent the product back to my old address in Istanbul, this time with a properly sealed lid but missing testers, wrapped in a dirty, greasy paper—an absolute lack of care.
Now, I am in Erzurum, and my package is stuck in Istanbul. Customer service is completely unresponsive, failing to return calls and emails, despite multiple follow-ups. Kiehl’s, this is unacceptable! Either process my refund or arrange for my product to be shipped to my current location. This experience has made me lose trust in your brand, and I will not be purchasing from Kiehl’s again if this issue is not resolved.
In September 2023, I purchased two jars of Kiehl’s Avocado Eye Cream. One jar exhibited phase separation, but I initially assumed this was the product’s normal texture and used it after stirring. Over time, however, the cream became impossible to mix, rendering it unusable. The second jar is unopene...
I purchased two jars of Kiehl’s Avocado Eye Cream, and when I opened the second jar, I noticed it was watery and appeared spoiled. When I contacted customer service to request a return, I was shocked by their response—they suggested I stir it and continue using it. This is unacceptable. How can a r...
On November 28, 2024, I purchased a Kiehl’s cream set (Order Number: 9639351635) for ₺688. However, on December 3, 2024, I received an empty box instead of the product. I immediately submitted a complaint through the app, requesting a replacement for the missing item. Instead of resolving the issue,...
On November 2, 2024, I placed an order (KLS1000673981) with Kiehl’s, which was supposed to include an Ultra Facial Cream 7ml sample (barcode: 3605972807779). However, the product was missing from the package when I received it. I contacted customer service and was informed that the product was packe...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s, advertised as part of a routine set worth ₺1000. This four-piece set, including the serum, was listed for ₺1400. The set was not marked as a limited-stock offer, and I purchased it as a complete package. The package arrived on October ...
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