I own a Kia EV9, and for more than a month now, I’ve been completely unable to charge my vehicle using my AC charger. I took the issue to Kia GÜL-AL, and after inspection, they confirmed it’s a software-related problem. I was told a software update would fix the issue—but that was over a month ago, and I haven’t received any updates or communication since then.
This situation has caused serious financial and time-related losses, as I rely on this vehicle for daily use. Despite contacting Kia Çelik Motor by email, I have not received any response or acknowledgment there either. I’m incredibly disappointed by the lack of customer service and accountability from Kia.
If you market electric vehicles, you must be prepared to support owners with urgent technical issues—especially problems that make a car essentially unusable. I expect an immediate resolution, a timeline for the software fix, and compensation for the extended inconvenience I’ve endured. Kia, this needs your urgent attention.
Hello everyone, I’m the owner of a Kia EV9, and I’m extremely disappointed in the car’s charging performance, especially during long-distance travel. I purchased a 22 kW three-phase AC charger for home use, expecting it to fully utilize the vehicle’s capacity. However, my EV9 won’t charge beyond 11 ...
I purchased the Kia EV3 Long Range Elegance on March 17, 2025, after extensive research and with great excitement. I drove only 1,438 km before I received an “AC Charging Unit Error” on May 9, 2025. This issue caused serious disappointment and frustration. The vehicle was towed to the service center...
I purchased a brand-new Kia EV3, and shockingly, the vehicle developed an ICCU (Integrated Charging Control Unit) failure after driving only 400 kilometers. This is completely unacceptable for a newly purchased electric car. My vehicle has now been in the service center for 20 days, and I still have...
I purchased a Kia EV9 vehicle, but I've been encountering software issues with some electric charging stations. Unfortunately, at many stations like T...
I purchased a Kia EV3, expecting a reliable electric vehicle experience. However, just seven days after purchase, I encountered a serious heating system malfunction. I immediately took the car to the authorized service center, where I was informed that the heater unit was defective and needed to be ...
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