I purchased a Kia EV3, expecting a reliable electric vehicle experience. However, just seven days after purchase, I encountered a serious heating system malfunction. I immediately took the car to the authorized service center, where I was informed that the heater unit was defective and needed to be replaced. They assured me that the part would be ordered and replaced under warranty.
It has now been 36 days, and my car is still sitting at the service center, untouched, because the replacement part has not arrived. Every time I contact them, I get the same vague response: “The part hasn’t come in yet.” There is no urgency, no accountability, and certainly no customer support worthy of the Kia brand.
How can a company that charges a premium price for electric vehicles allow such poor after-sales service? I’m left without a car and without a timeline, and the service center’s attitude is disturbingly casual. I demand that Kia immediately ship and install the part or provide a replacement vehicle while mine is out of commission.
I purchased a brand-new Kia EV3, and shockingly, the vehicle developed an ICCU (Integrated Charging Control Unit) failure after driving only 400 kilometers. This is completely unacceptable for a newly purchased electric car. My vehicle has now been in the service center for 20 days, and I still have...
I purchased the Kia EV3 Long Range Elegance on March 17, 2025, after extensive research and with great excitement. I drove only 1,438 km before I received an “AC Charging Unit Error” on May 9, 2025. This issue caused serious disappointment and frustration. The vehicle was towed to the service center...
Hello, I have a Kia EV3 model vehicle. On May 30, I was informed by Kia Sandıkçı Oto that my vehicle had an ICCU issue. The car was towed to the dealership. Even though I specifically requested an electric replacement vehicle, I was given a high-cost gasoline vehicle instead. From others who experie...
I own a 2022 Kia Picanto and have taken my car to numerous authorized service centers due to ongoing battery and electrical issues. The battery has been replaced and recharged multiple times, yet the problem persists. Most recently, I experienced a complete power failure where I couldn't even unlock...
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