Kia Picanto Multimedia Screen Fails After 12000 Km with No Clear Solution
Dear Kia Global Customer Support Team,
I am writing to express my concern about the multimedia screen in my 2020 Kia Picanto (1.0 MPI 67 HP Automatic Transmission - Cool Package), which has only 12,000 km but has been malfunctioning for the past 8-9 months. In December 2023, I took the car to Gül-Al Kia Authorized Service and reported the issue. I was informed that the repair would not be covered under warranty, and while a paid repair was required, the service center couldn’t provide a cost estimate because the device needed to be sent to the supplier. They quoted a ₺2,000 service fee, which would only be waived if I accepted the repair cost. If I declined, I would still be responsible for this service fee, which places me in an unfair situation of having to pay without clarity on the final costs.
As a Kia customer, this situation is frustrating. I expect transparent service and a clear quotation. The suggestion to replace the device with a non-original part also concerns me, as it could potentially harm the vehicle’s electrical system. I refrained from escalating the issue, hoping to resolve it through Kia’s general headquarters, but no solution has been provided. I even explored external repair options, to no avail. After researching further, I discovered that other Kia owners have experienced similar problems, which prompted me to file this formal complaint.
My vehicle has only been driven for 300 hours (at an average speed of 40 km/h), and it is alarming that a vital component like the multimedia screen would fail so soon. This equates to less than two weeks of usage, which is unacceptable. The malfunctioning screen significantly disrupts my driving experience by making unwanted calls, changing radio frequencies, and causing so much frustration that I’ve had to switch it off entirely. I kindly request Kia to take prompt action to resolve this issue and stand behind its product. Your attention to this matter is greatly appreciated.
