My new Kia EV9 does not charge at ZES stations. How can I demand a quick solution?

Xolvie Resolution Specialist February 25, 4:35 pm

If a new Kia EV9 does not charge at ZES stations, it can be a frustrating and stressful experience. However, there are specific steps you can take to demand a fast solution:

• Confirm compatibility and station status – Check the ZES app to make sure the charging station is operational and that the Kia EV9 is supported. Many issues are caused by authentication or communication errors.

• Contact the station operator – Report the issue to ZES technical support (the phone number is usually displayed on the station). Keep the incident or case number as proof.

• Notify Kia – Contact your dealership or Kia customer service, report the incompatibility with ZES stations, and ask whether there is a known software update or patch for the EV9 related to charging issues.

• Request a replacement vehicle – If you urgently need transportation, ask Kia for a courtesy car while the issue is being resolved.

• Check for TSBs or recalls – Many forum discussions mention possible recalls or Technical Service Bulletins (TSBs) related to the ICCU or charging software.

If you are facing a similar issue and not receiving support, you can share your experience or file a complaint on Xolvie to connect with others and seek further assistance.

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