After the warranty expired, Kia says the 2020 Picanto’s screen failures are no longer covered — is their after-sales service reliable?

If a 2020 Picanto is no longer covered for screen defects after the warranty expires, it’s natural to question whether Kia’s after-sales service is truly reliable. The answer is that there are still effective alternatives:

• Request an official diagnosis – even if the warranty has ended, a Kia workshop can issue a precise report (fuses, wiring, power supply, module). This creates solid technical documentation. Autolab recommends checking fuses and connections and performing an electrical scan.

• Explore user communities – forums and platforms can help you find recommended technicians or positive experiences that humanize the situation (it’s not just a cold procedure, but someone regaining confidence in their car).

• Negotiate a goodwill gesture – by presenting a well-documented technical report and the history of the issue, some dealerships may offer discounts or repair support even outside warranty.

If you’ve faced a similar issue, feel free to share your story. You can also file a complaint on Xolvie to help others in the same situation.