After the warranty expired, Kia says the 2020 Picanto’s screen failures are no longer covered — is their after-sales service reliable?

I purchased my Kia vehicle brand new in 2024, and within less than a year, I have had to bring it to the service center 5 times for the same recurring issue. Today, I spoke with the service manager, Mr. K***. Instead of providing a solution, he only gave me technical details such as the exhaust need...

Hello, I have a Kia EV3 model vehicle. On May 30, I was informed by Kia Sandıkçı Oto that my vehicle had an ICCU issue. The car was towed to the dealership. Even though I specifically requested an electric replacement vehicle, I was given a high-cost gasoline vehicle instead. From others who experie...

I purchased a Kia EV3, expecting a reliable electric vehicle experience. However, just seven days after purchase, I encountered a serious heating system malfunction. I immediately took the car to the authorized service center, where I was informed that the heater unit was defective and needed to be ...

Dear Kia Global Customer Support Team, I am writing to express my concern about the multimedia screen in my 2020 Kia Picanto (1.0 MPI 67 HP Automatic Transmission - Cool Package), which has only 12,000 km but has been malfunctioning for the past 8-9 months. In December 2023, I took the car to Gül-A...

I’ve been having a problem with the multimedia screen in my 2020 Kia Sportage for a while now. The screen keeps acting like it's being touched by itself, which makes it hard to use. I checked it out on Xolvie and found that a lot of other Kia owners are dealing with the same problem, so it looks lik...

The touchscreen on my 2020 Kia Sportage is malfunctioning and operates on its own without my control. The authorized service center informed me that this issue is not covered under the warranty, even though my car has a five-year warranty and all services have been performed at the dealership, costi...

I have a 2017 Kia Sportage equipped with the Premium package. Lately, I've observed something unusual in the airbag compartment on the console in front of the front passenger seat. Although there are no apparent signs of damage or impact, it seems that the airbag has been partially deployed. After ...

My 2020 model Kia Sportage's multimedia screen is malfunctioning, taking commands on its own. The vehicle has completed 2 years and just a month after, it's out of warranty. Research on the 'Xolvie' platform revealed that this issue is prevalent in all 2020 models. Many users report that after 2 yea...

I purchased a brand new Kia Stonic from the 2021 lineup, and at first, the multimedia system was functioning perfectly. Unfortunately, the touchscreen has been experiencing issues for the past 3-4 months. It has been acting up by navigating menus on its own and frequently not responding to touch. Up...

I've noticed a recurring problem with the central console of my 2011 Kia Ceed, and after doing some research, I found out that it's a common issue. Kia made a defective part, and now they want us to cover the cost of the repair. I've been the car's first owner and I've taken good care of it, making ...

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While on vacation in Elaz, the gas throttle on my 2016 Kia Cerato stopped working. For the past two days, my family and I have been unable to get anywhere since our Kia has broken down, we were on vacation for God's sake. Despite calling 25 different Kia shops, including the largest ones in Turkey, ...

I drive a Kia Stonic 1.0 Elegance Konfor model from 2020. I was the vehicle's first owner, and a week after receiving it, I faced a problem with the radio display turning off. After numerous service calls, recordings, and video submissions, it was finally determined that there was a problem with the...