Kia Refused Warranty Support for My Picanto Multimedia Screen

I purchased my 2023 model Kia Picanto as a second-hand vehicle in March 2024 with approximately 15,000 km on it. When I took the car for its 30,000 km maintenance service in August 2025, I realized that the multimedia touchscreen system had developed a serious malfunction.

The touchscreen randomly enters menus on its own without any input, and after a short time the touch functionality stops working completely. At that point, only the physical buttons continue to function, making the multimedia system extremely difficult and frustrating to use.

I took my vehicle to the authorized Kia Hasanbaşoğlu service center in Trabzon regarding this issue. However, I was told that nothing could be done under warranty because the multimedia system supposedly has only a 2-year warranty period, while the vehicle itself has a general 5-year warranty.

At the time I purchased the vehicle, I was never informed that the multimedia system had a separate and shorter warranty period than the rest of the car. Furthermore, it is very clear that the issue I am experiencing is not caused by user error but is instead a chronic hardware or software problem originating from the vehicle itself.

I was previously a customer who genuinely liked the Kia brand and even considered upgrading to another Kia model in the future. However, the way both the authorized service center and the brand have refused to stand behind the product during this process has seriously damaged my trust in Kia.

I request that Kia take responsibility for its product and replace the defective multimedia touchscreen unit free of charge under goodwill warranty support. I also expect the issue to be properly reviewed considering that the malfunction is clearly not the result of misuse.