I drive a Kia Stonic 1.0 Elegance Konfor model from 2020. I was the vehicle's first owner, and a week after receiving it, I faced a problem with the radio display turning off. After numerous service calls, recordings, and video submissions, it was finally determined that there was a problem with the display, and a screen was ordered almost two years later in January. On March 20th, the screen arrived in Turkey, and I was informed that a bandroll was on its way. However, on March 29th, Kia contacted me and informed me that the decision had been changed and that an update would be released in April, and that if the fault persisted after the update, the display would be replaced. In the video, I go over the specifics. In other words, we have seen that Kia's 5-year warranty and problem resolution in new car purchases are invalid. I am not happy now.
I purchased my Kia Stonic 1.4 Cool package car brand new from Bursa Şentürk Kia dealership in November 2020. Currently, my car has only 19,500 kilometers on the clock, and I've diligently serviced it at the same authorized service center for all periodic maintenance. During the 2022 November service...
Dear Kia Global Customer Support Team, I am writing to express my concern about the multimedia screen in my 2020 Kia Picanto (1.0 MPI 67 HP Automatic Transmission - Cool Package), which has only 12,000 km but has been malfunctioning for the past 8-9 months. In December 2023, I took the car to Gül-A...
I purchased the Kia EV3 Long Range Elegance on March 17, 2025, after extensive research and with great excitement. I drove only 1,438 km before I received an “AC Charging Unit Error” on May 9, 2025. This issue caused serious disappointment and frustration. The vehicle was towed to the service center...
On 23.06.2025 at 17:30, I took delivery of my brand-new Kia XCeed Elegance, expecting a flawless driving experience. Shockingly, the very next morning...
I purchased a brand new Kia Stonic from the 2021 lineup, and at first, the multimedia system was functioning perfectly. Unfortunately, the touchscreen has been experiencing issues for the past 3-4 months. It has been acting up by navigating menus on its own and frequently not responding to touch. Up...
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