I purchased my Kia vehicle brand new in 2024, and within less than a year, I have had to bring it to the service center 5 times for the same recurring issue. Today, I spoke with the service manager, Mr. K***. Instead of providing a solution, he only gave me technical details such as the exhaust needing to reach 600 degrees, and mentioned his 20 years of experience in the sector. He made it clear that they cannot help and ended the conversation without offering any resolution. Frankly, I do not understand what was discussed or what they were trying to explain to me. I am forced to bring a vehicle, which is not even a year old, to service 5 times for the same problem, but there is neither a responsible person nor a solution. This situation destroys my trust and satisfaction as a customer. Due to these persistent malfunctions and the ongoing lack of a solution, I would like to return the vehicle. I request that my problem is resolved as soon as possible and my grievances are addressed. As a customer, I am asking for your help in resolving my issue, because Turkish dealers and service staff are simply trying to cover up the problem and pushing me to sell the car to someone else. How can I sell a faulty vehicle to another person? Please assist me.
I bought my 2020 Kia Sportage car from Kia's Trabzon authorized dealer in 2021. About two months after the vehicle was received, and for the next two years, it regularly gave an exhaust emission error once a month. In the case of a problem that gives the same error more than once and cannot be repai...
I just bought my Kia Stonic 2022 model vehicle. My vehicle has been serviced many times and they have not fixed the problems in any way. While making one place, they ruined another. My vehicle has been disassembled many times due to the damage/error of the personnel in the technical service. Current...
I purchased my Kia Stonic 1.4 Cool package car brand new from Bursa Şentürk Kia dealership in November 2020. Currently, my car has only 19,500 kilometers on the clock, and I've diligently serviced it at the same authorized service center for all periodic maintenance. During the 2022 November service...
I purchased a 2020 model Kia Sportage from Kia's authorized dealer in Trabzon in 2021. Within two months of acquiring the vehicle and consistently for the next two years, it has been showing a monthly exhaust emission error. With multiple failed attempts to resolve the issue, including replacing var...
I bought my Kia CEE'd 2024 SW from Ankara on February 17, 2024, and within two weeks, both the cruise mode (which should save 15-20% fuel) and the start-stop feature malfunctioned. I hope there's a knowledgeable mechanic in Turkey. I heard that Kia Turkey claimed they charged the battery of the car ...
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