Ketogoapp keeps charging after cancellation, how can I stop and recover money?

If Ketogoapp keeps charging you after cancellation,

Verify cancellation properly first;

• Check if you received:
– Cancellation confirmation email
– “Subscription inactive” status

• Important:
– Canceling inside the app may NOT be enough
– You must check:
– App Store / Google Play / website

Users often get charged because cancellation wasn’t fully completed.

Understand why charges continue;

• KetoGo subscriptions:
– Auto-renew by default
– Must be canceled at least 48 hours before renewal

• Also:
– Each add-on is separate (meal plan, coach, etc.)
– Canceling one does NOT cancel others

This is a very common trap.

Stop future charges immediately;

• Do ALL of these:

Cancel again from the correct place:
– iPhone → Settings → Subscriptions
– Android → Google Play → Subscriptions
– Website → Account → Subscription
Cancel ALL active plans (not just one)
Remove your card (if possible)
Ask your bank to:
– Block merchant / recurring payments

This ensures charges stop.

Request your money back;

• Contact support and write:
– “I canceled my subscription but I’m still being charged. I request a full refund.”

• Include:
– Cancellation proof
– Transaction dates
– Screenshots

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.