The Ketogo app appeared to me as an advertisement, and on January 26, 2026, I approved a €7 payment through its website using my iPhone just to try it out. However, even though the app did not function properly at all, it constantly tried to push me to purchase VIP or multipack options. I did not approve any of these additional packages.
Despite this, on February 2, 2026, an additional €39 was charged to my credit card without my permission. After this transaction, I sent an email to the company requesting cancellation and a refund. In their response, they stated that cancellations are only possible within 48 hours, and since I submitted my request the next day, they refused to accept it.
I was not able to use this program at all, I did not benefit from the promised service, and an amount I did not approve was charged to my card. I request a full refund of both the €7 payment and the unauthorized €39 charge, and I demand that all subscriptions and payment transactions associated with my card be canceled.
After downloading the Ketogo app on my iOS device, I was not able to use the app effectively—in fact, I could barely access the platform at all. Despite this, charges were made to my account. Even though I believed I had canceled after the free trial, the subscription was not actually canceled and t...
I downloaded the Ketogo app on my Android phone out of curiosity and signed up to try it. After a short time, I decided not to continue and canceled my subscription. Despite this, €39 was charged to my card last month. I contacted the app, requested cancellation and a refund, and they returned this ...
On February 3, 2026, I purchased a 1-week diet package through Ketogoapp for approximately $12 using my credit card. However, when I started using the app, I realized that many features within the program require additional payments, and these charges are even listed in euros. Instead of providing a...
Through the Keto GO app, I accidentally approved a payment link I was directed to for a diet plan. After that approval, automatic charges were made to my card every month for the past 6 months without my knowledge. Even though I never used the app, I noticed in my account activity that approximately...
On February 13, 2026, a charge of €69 was made to my debit/credit card with the description “Keto-GO app 69 euro” without my knowledge or approval. Even though I do not have any membership with the Keto-GO app, this charge was processed as a “subscription renewal.” Immediately after the transaction...
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